Fast fixes. Zero stress.
Glitch in the matrix? Login lockout? Something else? Tell us what’s wrong, and we’ll have you up and running in no time.
- Frictionless platform
- Customized solutions
- Pay as you go
- Compliance with global standards
- End-to-end support
You have questions.
We have answers.
My DRM-protected content isn’t playing. What should I do?
Check if your DRM license requests and token authentication are properly set up. If the issue persists, our team can help debug it.
How do I verify that forensic watermarking is working?
Run the content through our watermark extraction tool—we’ll confirm if the identifier is embedded correctly.
I submitted a takedown request for pirated content. How long does it take?
We act within 24 hours for high-priority DMCA takedowns.
How do I optimize DRM playback across multiple devices?
Use our DRM SDKs, which ensure smooth playback across browsers, mobile and smart TVs.
I’m seeing unauthorized streams of my content. Can you block them?
Yes. Our anti-piracy monitoring detects rogue streams and automatically flags them for action.
My app crashes after integrating DoveRunner’s security. What’s wrong?
Ensure that debugging is disabled and that app permissions are properly configured. If needed, our support team will troubleshoot.
Can I test screen recording prevention on my mobile app?
Yes. Try screen recording, and our SDK should automatically block or black out the content.
Why is my app being flagged as modified or tampered with?
If you see this alert, someone tried to alter your app’s code—our security is doing its job. We can guide you on additional countermeasures.
How do I enable real-time threat alerts for my mobile app?
Our dashboard provides live monitoring of security threats, including hacking attempts and root detection.
What should I do if I need to reset API credentials?
Contact support with your authentication details, and we’ll securely regenerate new keys.
