DoveRunner Inc. (hereinafter referred to as “DoveRunner”) cares about your privacy. We only collect information about you that is necessary for us to be able to serve you, and we strive to take reasonable care and protection of the information we receive from you. The terms ‘you’ or ‘your’ refers to anyone who uses, accesses the website to gain the information about or purchase our products, services, software and related documentation or is a customer of DoveRunner.
DoveRunner is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy (“Privacy Policy”) which applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) when you use our website, products, services, software, or related documentation (collectively, “website”).
If you do not understand any of the terms of this Privacy Policy, please contact us at contact@doverunner.com before using the services. Doverunner reserves the right to change, update, modify this policy at its sole discretion. Doverunner may change this policy from time to time by updating this page and you can refer to the “Last Updated” date at the bottom of the Policy for your information.
This Privacy Policy along with the Terms of Use and any other policy as applicable to you on DoveRunner’s website together form a legally binding contract, so we recommend that you read it carefully. Your consent is paramount, and in the event that you do not agree with the terms mentioned hereunder, we recommend that you discontinue the use of this website and close the window. By your continued usage of the website, you acknowledge that you have read, understood and give your unconditional consent to the terms laid out in this Privacy Policy.
This Privacy Policy is intended for general information purposes only. The information presented is not legal advice, and is not to be acted on as such. This Privacy Policy applies solely to information collected by DoveRunner through the website and sets out how DoveRunner uses and protects any information that you give DoveRunner when you use the website, such as:
- What personally identifiable information is collected from you through the website
- How the information gathered via this website is used
- The security procedures in place to protect the misuse of your information
- How we use cookies
- Links to other websites
- Controlling your personal information
- How you can correct any inaccuracies in the information
WHAT PERSONALLY IDENTIFIABLE INFORMATION IS COLLECTED FROM YOU THROUGH THE WEBSITE
In order to use this website, you must first complete the registration form. During registration you are required to give certain information (such as name and email address). This information is used to contact you about the products/services on our website in which you have expressed interest. We may collect the following information:
- a user and their company/organisation’s name.
- contact information of a user, including the name and email address provided by you.
Please note that DoveRunner is not responsible for any unsolicited information you provide.
HOW THE INFORMATION GATHERED VIA THIS WEBSITE IS USED
The information is indispensable and sometimes required in order to understand your needs, which helps us provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- The information may be used in order to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you via email. We may use the information to customize the website according to your interests.
SECURITY/SECURITY PROCEDURES
We take precautions to protect your information. When you submit sensitive information via this website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web-page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data will be removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which are not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The Cookie policy of each browser is different, we do not make any recommendations to use a specific browser, however we recommend you to go through the terms of use of the browser you chose to operate.
COLLECTION OF OTHER INFORMATION
Some functionality integrated into our services are not affiliated to us. Please refer to the links provided below to know more about the third-party analytics used by DoveRunner:
- Google Analytics
We use Google Analytics, which uses cookies and related technologies to collect and analyse data about use of the services. If you are a registered user of our developer console or visitor of our website, we may use this information to improve the services and user experiences of the console or website. This service may also collect information regarding the use of other webpage, apps and online contents. You can learn more by visiting www.google.com/policies/privacy/partners/ and opt-out by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
- Microsoft Clarity
We use Microsoft Clarity, which enables an analysis of the use of our website and developer console. This creates a record and heatmap log of mouse events from each web page with the intention of deriving potential improvements for web services. The information collected is transmitted to MS Clarity and stored there. According to Microsoft, this can also be used for advertising purposes:
- Information of Clarity: https://clarity.microsoft.com
- Privacy Policy: https://privacy.microsoft.com
- Possibility of objection (opt-out): https://choice.microsoft.com
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave this website, you should note that we do not have any control over that other website. Therefore, we are not responsible for the content or privacy practices of such other sites and for any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and we advise you look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@doverunner.com. You have an option not to provide or permit DoveRunner to collect your information or later on withdraw your consent so provided herein by sending an email.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. In order to improve the Service, DoveRunner may consign certain information regarding you to a 3rd party and set forth necessary matters to ensure that the Personal Information will be safely managed while consigning it under applicable laws and regulations. The details of consignee processing agencies and consigned duties are as follows:
| Consignee | Description of consigned duties | Period of retention and use of Personal Information |
| Adroll | Management and marketing operation of Customer data | Until member withdrawal or termination of consignment agreement |
| Salesforce | Management and marketing operation of Customer data | |
| Stripe | Payment agency | |
| Zendesk | Operation of Customer support system | |
| Amazon Web Services | Management and operation of Customer data | |
| Microsoft (Clarity) | Analysis of the user behavior on our website and console |
HOW YOU CAN CORRECT ANY INACCURACIES IN THE INFORMATION
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
PERSONAL INFORMATION THAT IS COLLECTED FROM SOCIAL MEDIA SOURCES
If you engage and or communicate with DoveRunner through social media: You can engage with us through social media websites or through features on DoveRunner websites that integrate with social media sites. When you engage with us through social media sites, you may allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platforms.
There are three basic categories of information we collect:
- Information you provide.
- Information we get when you use our services.
- Information we get from third parties.
Here’s a little more detail on each of these categories.
INFORMATION YOU PROVIDE
When you interact with our services, we collect information that you provide to us. For example, many of our services require you to set up an account, so we’ll need to collect a few important details about you, such as your name, username, password, email address. When you contact Support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.
INFORMATION WE GET WHEN YOU USE OUR SERVICES
When you use our services, we collect information about which of those services you have used and how you have used them. We might know, for instance, your engagement of our services, number of End Users, etc. Here’s a fuller explanation of the types of information we collect when you use our services:
- Usage Information: We may collect information about your activity through our services. For example, we may collect information about how you interact with our services and how you communicate within our services.
- Device Information: We may collect information from and about the devices you use. For example, we may collect: information about your hardware and software
- Log Information: We may also collect log information when you use our website, such as: details about how you’ve used our services, device information, such as your web browser type and language, access times, pages viewed, IP address, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
HOW WE USE INFORMATION
- Develop, operate, improve, deliver, maintain, and protect our products and services.
- Use information you provide to communicate with you on other messaging platforms.
- Enhance the safety and security of our products and services.
- Verify your identity and prevent fraud or other unauthorized or illegal activity.
- Use information we have collected from cookies and other technology to enhance our services and your experience with them.
- Enforce, investigate, and report conduct violating our Terms of Service and other usage policies, respond to requests from law enforcement, and comply with legal requirements.
- Send you communications
- For the purpose of operations and/or customer services we may share your information with our affiliates.
HOW LONG DO WE STORE YOUR INFORMATION?
We store other information for the period that you are using the services of DoveRunner. If you ever decide to stop using services of DoveRunner, you can just ask us to delete your account. We’ll also delete most of the information we have collected about you subject to compliance to applicable laws. There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content, if we receive reports of abuse or other Terms of Service violations, or if your account, content created by you, or content created with other users is flagged by others or our systems for abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
RESIDUAL DATA:
Without prejudice to the generality of the foregoing, there may be certain data stored or accumulated on our website (“the residuals”) resulting from your access to or work on our website/portal. The term “residuals” shall mean information in non-tangible form, which may be stored or accumulated on the back-end of our platform which may include ideas, concepts or know-how contained therein. Non-Personal Data, statistical, residual or anonymized data is retained by us without limitation of time.
GRIEVANCE
We reserve the right to disclose your information when required to do so by law or regulation or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.
You can address any concerns or grievances that you may have regarding the processing of your personal information. If you have any such grievances, please write to us at contact@doverunner.com and we will attempt to resolve your issues in a timely manner.